We accept Debit cards, Credit cards, Apple Pay, Tabby, Tamara, & Cash On Delivery
If you encounter an error, please refresh the page and try to finalise the order again. This could be due to several reasons:
- Articles have been added from multiple tabs
- Your selected articles are no longer available
- Time-out error
Still having trouble completing your purchase Please send a screenshot to our Customer Service Team.
When redeeming your voucher or discount, please consider the following:
- Insert the code in the provided promo code field visible during checkout.
- Make sure to enter the code as displayed:
Do not add additional spaces
Be mindful of upper and lowercase letters
Make sure you are inserting the correct characters (example 0/1 vs. O/I)
- Only authorised PUMA vouchers or promotions will be applied
- Check the conditions of your code (Example: expiry date, and is the item in your shopping cart eligible?)
Still having problems with your code?
Please take a screenshot of the error code and send it, along with the voucher or promo code, to our Customer Service Team.
For returns:
You should receive the refund for the returned items within 10 business days after processing the return in the warehouse.
For cancellations:
Your refund will be processed automatically once your order has been canceled. This depends on your chosen payment method and takes up to 10 business days.