Here's where you can find your order number:
- Order history in your PUMA account
- Order and Shipping confirmation emails
Once you have confirmed your purchase, it is no longer possible to modify your order. Should you wish to return any items, you can do so free of charge.
You are wondering whether you can cancel an order at PUMA.com? You can cancel your order by reaching out to our Customer Service team and providing your order number. Please keep in mind that the order can no longer be canceled once it has been shipped. However, you have the option to return the items free of charge.
Your order could be incomplete due to the missing items that were not available and have therefore been canceled. This information is indicated in your shipping confirmation email. Still unsure why your order was incomplete? Please contact our Customer Service team, indicating your order number.